Kitchen & bathroom programme

ABOUT THE PROJECT

Esh Construction will carry out kitchen and/or bathroom replacements including electrical upgrades within several properties on behalf of Broadacres. You will be contacted in advance of any work beginning in your property to discuss the planned works.

Your Customer Experience Coordinator will explain this to you in more detail in advance of work being carried out, but you should expect the following timeline when work commences in your home:

  • Day 1 - Demolition Works

  • Day 2 - Electrical Upgrades

  • Day 3 - Asbestos removal (where required) & Plastering

  • Day 4 - Kitchen / Bathroom installation (subject to survey)

  • Day 5 - Wall tiling and lay flooring

  • Day 6 - Decoration

  • Day 7 - Snag / Finishing

Work will differ from property to property and you will be informed beforehand exactly what will be undertaken in your home and how long it will take.

MEET YOUR TEAM

We are here to help you during the works to your property. Although we will be seeing you at regular intervals, please contact your Customer Experience Coordinator should you have any queries.

  • Lisa Harding

    Customer Experience Coordinator
    Phone: 07837 936 001

  • Mick Hudspeth

    Site Manager
    Phone: 07791 193 480

  • David Pouncey

    Site Manager
    Phone: 07773 817 216

  • Mandy Lowther

    Head of Customer Experience
    Phone: 07970 216 782

  • Michael Gardner

    Senior Project Manager
    Phone: 07981 138 937

WHEN WILL YOU HEAr from us?

An introduction letter will be issued to you around 6-8 weeks prior to our work starting.

You will receive a home visit from your allocated Customer Experience Coordinator 2-4 weeks prior to our work starting.

You will be given a date that work will begin at your property 2-3 weeks beforehand. At the same time you will be given a 14-day appointment where we arrange access to your property and meet with you to discuss:

  • The programme of works.

  • How to prepare for the work starting.

If you don't make yourself available for the 14-day appointment, the work on your property may be delayed.

1 week before work begins we will visit again to confirm that you are ready, and we will door knock again on the day as final confirmation.

You will receive a visit from us each day while work is ongoing in your property which will allow us to chat through progress and assist with any issues you may be experiencing.

GET IN TOUCH

  • If you experience a problem out of hours, contact Broadacres who will contact Esh Construction on your behalf.

  • Contact Broadacres Customer Services.

  • Click here to view our most frequently asked questions.

  • Visit our Customer Feedback page to submit a compliment, claim or complaint, and to read the complaints procedure.