kitchen & bathroom refurbishment 2025-26

ABOUT THE PROJECT

The project involves kitchen and bathroom replacements with associated boiler upgrades, electrical rewire works, decoration and window replacements. Please note that all works are subject to survey.

Areas included in the project are Middlesbrough and Teeside

We anticipate all properties will be completed by autumn 2025.

Your Customer Experience Coordinator will explain this to you in more detail in advance of work being carried out, but you should expect the following timeline when work commences in your home:

  • Day 1 - Remove and Protect

  • Day 2 - Asbestos removal (where required)

  • Day 3 - Rewire

  • Day 4 - Plastering

  • Day 5 - Kitchen / Bathroom / Boiler installation (subject to survey)

  • Day 6 - Wall tiling

  • Day 7 - Decoration

  • Day 8 - Screed Floor

  • Day 9 - Lay flooring

  • Day 10 - Snag / Finishing

  • Day 11 - Handover

Work will differ from property to property and you will be informed beforehand exactly what will be undertaken in your home and how long it will take.

MEET YOUR TEAM

We are here to help you during the works to your property. Although we will be seeing you at regular intervals, please contact your Customer Experience Coordinator should you have any queries.

  • Ian Wilkinson

    Site Manager
    Phone: 07977 555 154

  • Jayne Spencer

    Customer Experience Coordinator
    Phone: 07713 122 157

  • Rod Hutchinson

    Assistant Site Manager
    Phone: 07583 932 636

  • Claire Hauxwell

    Customer Experience Coordinator
    Phone: 07971 794 565

  • Michael Gardner

    Senior Project Manager
    Phone: 07981 138 937

  • Mandy Lowther

    Head of Customer Experience
    Phone: 07970 216 782

  • Shawn Clark

    Senior Contract Manager
    Phone: 07971 288 595

WHEN WILL YOU HEAr from us?

An introduction letter will be issued to you around 10-12 weeks prior to our work starting.

You will receive a home visit from your allocated Customer Experience Coordinator 5-7 weeks prior to our work starting.

You will be given a date that work will begin at your property 2-4 weeks beforehand. At the same time you will be given a 14-day appointment where we arrange access to your property and meet with you to discuss:

  • The programme of works.

  • How to prepare for the work starting.

If you don't make yourself available for the 14-day appointment, the work on your property may be delayed.

1 week before work begins we will visit again to confirm that you are ready, and we will door knock again on the day as final confirmation.

You will receive a visit from us each day while work is ongoing in your property which will allow us to chat through progress and assist with any issues you may be experiencing.

GET IN TOUCH

  • If you experience a problem out of hours, contact your landlord who will contact Esh on your behalf.

  • Contact Thirteen Customer Services.

  • Thirteen provides a wide range of services that customers can access, such as support with employment, domestic abuse, mental health, homelessness and anti-social behaviour. Visit Services for All to find out more.

  • Click here to view our most frequently asked questions.

  • Visit our Customer Feedback page to submit a compliment, claim or complaint, and to read the complaints procedure.